Rugs made from natural fibers can result in shedding/pilling. This is a natural characteristic, and the removal of any loose fibers can be rectified with regular vacuuming (a good quality vacuum cleaner with a flat head attachment to avoid agitating the fibers).

The amount a rug sheds or pills can alter due to traffic, moving furniture, vacuuming or other mechanical agitation. Any small balls of fiber can be removed with scissors or a de-piler being very careful not to pull out a strand.

Pop-ups are another, completely normal characteristic of flat-woven rugs. A pop-up is simply a loose thread. Remembering that our rugs are all handwoven, as a craftsman weaves the yarn back and forth across the loom, at some point he’ll run out of yarn. In all carpet & rug weaving these threads are tucked in, as the new piece of yarn is started. They should not be considered a fault, or a reason for return. Pop-ups can either be left alone, gently cut off, or pushed back into the structure of the rug.

General care

FOR WOOL, COTTON OR JUTE RUGS

• Treat spots and spills immediately with warm water and paper towel. If stain persists – contact professional rug cleaner immediately. It is best to vacuum your rug before any dirt is embedded, ideally twice a week in the first few months. (Do not scrub rugs as it may cause permanent pile damage.)
• Vacuum regularly with low suction power.
• Avoid direct sunlight.
• Regularly rotate your rug to ensure even wear.
• Use professional rug cleaners only.
• Shedding of fibers from new rugs is to be expected and will reduce with time.
• Any small balls of fibre can be removed with scissors or a de-piler being very careful not to pull out a strand.
• Pop-ups can either be left alone, gently cut off, or pushed back into the structure of the rug.
• Note: Jute colour will vary due to natural fiber variation and should be expected from rug to rug.
• We recommend a non-slip underlay should always be placed under rugs.